CCMA Navigator
Follow the labour-dispute path from referral to conciliation, then set-down, then arbitration. The dashboard should always show the next step, the current stage, and what still needs attention.
Case Health
Attention1. Referral and case intake
This is where the labour matter begins. The system should capture the dispute type, dates, employer or employee role, and the core issue in dispute.
Referral details
- Case type
- Dismissal / unfair labour practice / wages
- Date of dispute
- Role: employee / employer
- Province and venue
Initial documents
- Referral form
- Employer response
- Notice of set-down
- Supporting documents
2. Conciliation branch
The conciliation stage is where the dispute is first tested for settlement. The app should record whether the matter resolved, partially resolved, or must continue.
Conciliation outcomes
- Settled
- Partially settled
- Unresolved
- Postponed
What the dashboard shows
- Conciliation date
- Attendance status
- Settlement status
- Next permissible step
3. Set-down and arbitration path
If the matter is unresolved, the dashboard should shift to set-down, preparation, and arbitration readiness.
4. Documents and evidence
The CCMA page should hold the documents needed to understand the dispute and prove the case at arbitration.
Typical evidence
- Employment contract
- Disciplinary notices
- Dismissal letter
- Payslips
- Witness statements
Missing items
- Missing documents
- Missing dates
- Unsigned statements
- Unclear employer details
5. Questions panel
The user should be able to ask what to do next at conciliation, set-down, or arbitration.
What do I bring to conciliation?
Bring the referral papers, identification, and any relevant documents that support the dispute.
What if the matter does not settle?
The dashboard should move the file into the set-down and arbitration branch and show the next required step.
How do I know if I am ready?
The health meter should check documents, notices, hearing readiness, and whether the case has a complete bundle.